Policies
Booking & Retainer Policy
A 50% retainer is required for all appointments, whether booked online, in person, or directly with Bare and Brow Edit. No appointment is secured until the required retainer has been received.
The retainer is applied toward the total cost of the scheduled service, with any remaining balance due upon completion of the appointment. Clients may choose to pay the required 50% retainer or the full service balance when booking.
Retainers are refundable only when an appointment is canceled at least 24 hours before the scheduled appointment time. All retainers are otherwise subject to Bare and Brow Edit’s cancellation and rescheduling policies.
By scheduling an appointment, you acknowledge and agree to all booking, payment, cancellation, and rescheduling policies.
Rescheduling & Cancellation Policy
Appointments may be canceled or rescheduled using the link in the confirmation email until 24 hours before the scheduled appointment time.
Each appointment is eligible for one reschedule using the original retainer. The rescheduled appointment must take place within 30 days of the original appointment date and is subject to availability.
Any additional rescheduling will result in the original retainer being forfeited. A new 50% retainer must be submitted via Zelle within one hour of making the additional change. If the new retainer is not received within one hour, the rescheduled appointment will be canceled.
If an appointment is canceled at least 24 hours in advance, the client may request a refund of the retainer. Eligible refunds will be returned to the original payment method.
Cancellations or rescheduling requests made within 24 hours of the appointment, including same-day requests, will result in the retainer being forfeited. If the full service balance was paid, any amount above the required 50% retainer will be refunded to the original payment method.
Following a cancellation or forfeited retainer, a new appointment may be booked online or directly with Bare and Brow Edit. A new 50% retainer will be required.
Late Arrival Policy
Please arrive on time for your scheduled appointment. A 9-minute grace period is provided; however, arriving 9 minutes or more after your scheduled appointment time may require your appointment to be modified or rescheduled, depending on the remaining time available.
If your appointment must ve rescheduled due to late arrival, your retainer will be forfeited and a new retainer will be required to book another appointment. This policy helps ensure each client receives their full scheduled service without impacting appointments that follow.
No-Call/No-Show Policy
Clients who fail to arrive for their scheduled appointment without prior notice will be considered a no-call/no-show. The 50% retainer will be forfeited and a new retainer will be required to book another appointment.
Repeated no-call/no-shows may result in restrictions on future bookings with Bare and Brow Edit.
Appointment Confirmation & Reminder Policy
Appointment confirmations and reminders are sent out to the email address and/or mobile number provided at the time of booking. Clients are responsible for ensuring their contact information is accurate and up to date.
Appointment reminders are provided as a courtesy, and clients remain responsible for their schedule appointment. Failure to receive a confirmation or reminder does not waive Bare and Brow Edit's cancellation, rescheduling, late arrival, or no-call/no-show policies.
Guest Policy
To maintain a private, comfortable, and professional service environment, additional guests are not permitted in the treatment area during appointments.
Guests who accompany you may wait in the building lobby for the duration of your service. Please plan accordingly before arriving for your appointment.
Payment Policy
The remaining balance for your service is due at the completion of your appointment. Bare and Brow Edit accepts all major credit and debit cards, Apple Pay, Google Pay, and Zelle. Cash is not accepted.
Any applicable retail product purchases or additional services added during your appointment must also be paid in full at the time of purchase or service.
Service & Waxing Policy
Client safety and skin integrity are top priorities. Please disclose any medication, topical treatments, skincare products, allergies, recent procedures, or health-related factors that may affect your skin or the safety of your schedule service.
Waxing may need to be modified, postponed, or declined if the treatment area is irritated , broken, sunburned, recently treated, or otherwise unsuitable for waxing. Certain medications and active skincare ingredients, including retinoids and exfoliating acids, may also require temporarily discontinuing use before waxing.
Clients who are menstruating may still receive Brazilian or bikini waxing services. Please arrive wearing a fresh tampon. Tampons and feminine wipes are available for your convenience.
Bare and Brow Edit reserves the right to modify or decline a service when necessary to protect the health and integrity of your skin.
Product Return & Exchange Policy
Due to the personal-use nature of skincare products, all product sales are final. Returns or exchanges are not accepted on opened or used products.
If you receive a product that is damaged, defective, or incorrect, please contact Bare and Brow Edit as soon as possible after receiving your order so that the issue can be reviewed. Photos of the product and packaging may be requested.
Products should be used according to the provided directions and precautions. Individual results and skin responses may vary.